Cloud Telephony Services | Cloud Telephony India

The emergence of Cloud Telephony services in India has been increased over the last few years. This service has become the best alternative to conventional telephone systems with more data security and transparency. Infotechspace is the leading Cloud Telephony Service Provider that offers cloud calling services along with high-end UcaaS features such as screen sharing, web conferencing, team messaging, constant workspace, and more.

What is a Cloud Telephony service?

Cloud telephony as the name suggests is a cloud calling or web calling service. It is a type of Unified communications as a service (UcaaS) that provides cloud calling services through a third-party host. UcaaS has become a powerful replacement to conventional telephony systems such as private branch exchange (PBX) with advanced features. A cloud telephony service can be both application or web-based. 

Cloud Telephony service providers build, operate, and maintain strong data servers to offer Cloud Telephony Solution via internet to their end-users. This platform is rapidly replacing the conventional telephony systems like private branch exchange (PBX). The conventional platforms tend to be relatively expensive and difficult to operate & maintain.

Cloud telephony services are more effective to users and enable them to make cloud calling by any computer or mobile device with an internet connection. This feature keeps free businesses from the burden of buying unnecessary standalone hardware devices such as PBX boxes and handsets.

Top 6 Benefits of Cloud Telephony Solution

The below mentioned 6 benefits make Cloud Telephony solution highly appreciable as compared to traditional or on-premises options.

Cost-Efficient services: The services of Cloud telephony are much cheaper compared to other conventional telephony systems. This feature helps to reduce the overhead cost of an enterprise.

Flexibility: A person with Cloud Telephony can contact to anyone around the globe with an internet connection. This makes Cloud Telephony solutions more seamless on mobile networks.

Resilient: In the case of natural disasters, fire, or other emergencies can disrupt or take down the on-site PBX system. The cloud telephony services are more reliable in such situations and offer resilient services in a business model. Many Cloud telephony providers use failover modes that enable continuous data connection if a data connection problem persists.

Scalable: The services of Cloud Telephony provide an opportunity to organizations to add or change customers' telephone numbers on-demand, by its self hosting panels. This provides onboarding or offboarding facilities to businesses or remote customers.

Streamlined: With Cloud telephony option organizations don’t have to handle the burden of maintaining, troubleshooting, upgrading, and updating on-site systems. The third party comes up with the responsibility of maintaining or upgrading on-site systems.

Transparency: The services of Cloud Telephony are more transparent and some of UcaaS platforms provide rich data analytics. This also helps in understanding users' behavior in a more reliable manner.